[DDTempest]

From above:

Dear Margaret,

Thank you for taking the time to respond to my message, I am sure your day is very busy and that it can be quite time consuming to respond to what must be dozens of e-mails a day. To answer your question - no my Grandmother was not able to return the product for a refund because SHE IS FUCKING DEAD. How many grandmother's do you think survive a fall down the stairs after breaking their neck and back in multiple places? Did you even read the message I sent before you sent your canned ham response? Next time you copy paste a form letter into a reply box make sure you read the e-mail you are responding to.

But seriously thanks, your personal touch at the end asking about my grandmother getting a refund was real quaint and personable. I am so incredibly pissed off and offended at the nerve you have responding in such a nonchalant manner. I hope you have your resume updated because I will be speaking with your division supervisor first thing in the morning.

Sincerely Pissed,
Theodore Sandquist II

Her weak reply:

Dear Theodore,

Thanks for your email message. I made a horrible mistake and I am very sorry that I did. I am also sorry that I upset you, that was truly not my intention.

I can totally understand why you would be upset and I can't apologize enough.

I just wanted you to know that I am sorry!


Sincerely,
Margaret Corsi
Pepsi-Cola Consumer Relations

I consider this a closed case. More to come soon.