Oddly enough in the next few years a number of small independent retailers will probably be doing better than the national retailers. They are smaller and more agile in terms of adapting to their customer bases and have less overhead than big box stores.
Stores like Best Buy & Barnes & Nobles get saddled by their "infrastructure" costs ... massive rents, payroll, warehousing, and inventory costs quickly castrate these large companies. They cut costs where they can, often in wages and benefits resulting in shit employees that "just need a job" and could give a fuck less retaining customers through service.
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