05-24-2018, 09:07 AM | #1 (permalink) | |
Lost in Hilbert Spice
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Damaged Cheese
Recieved this package today the contents are high protein cheese. complained that the package was damaged and the insides were leaking and I get this response.
Quote:
Turns out I didn't know that the silver bubble wrap thing isn't the main package and they package them with some ice cubes that melted and leaked, cheese is fine. Probably tastes like shit though, we will see. | |
05-24-2018, 09:33 AM | #2 (permalink) |
Lost in Hilbert Spice
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Sent by: Myprotein, 24 May 2018, 15:24
Hi Dent, You have again sent images of the box. Please can you send images of damage to the cheese. Kind regards, Rob Myprotein.com Customer Service Team Tell us how we did today: https://goo.gl/ebAZF9 Sent by: You, 24 May 2018, 15:29 Fuck off Rob I've sorted it. your requests are ridiculous. Turns out that the silver stuff isn't the main packaging and they are packaged with some ice cube thing. How was I to know that the silver wrapping isn't the main packaging? Not with your guidance obviously. Response - Thanks for your message. |
05-24-2018, 10:52 AM | #3 (permalink) |
Lost in Hilbert Spice
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Sent by: Myprotein, 24 May 2018, 16:14
Hi Dent, As you stated that there was damaged, we asked for images of the damage to the products. There is no need to use foul and abusive language. Thank you for clarifying you made a mistake. Kind regards, Rob Myprotein.com Customer Service Team Tell us how we did today: https://goo.gl/ebAZF9 Sent by: You, 24 May 2018, 16:18 A leaking package is damage to a product, I am not to know that there is a package inside the package, it's your job to tell me. No mistakes were made on my part. |
05-24-2018, 04:19 PM | #5 (permalink) |
Lost in Hilbert Spice
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The cheese is lovely, not the most flavourful but the texture is there. I haven't had any in the house in a few months.
I didn't even get an apology for the state of the parcel. |
05-25-2018, 11:43 AM | #7 (permalink) |
Lost in Hilbert Spice
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That's better, I don't really have time to cause a hissy fit
Hello Dent, Thank you for getting in touch about your order. I would like to apologise Thomas with how this query has been dealt with, I completely understand how frustrating this must be and I do apologise. So I can get a full understand on what has happened, the item had arrived with a hole in and the cheese had arrived melted? If the above is correct, can you please confirm how many items had arrive damaged and I will be more than happy to see on what further action I can take on this? Please accept my apologies for any inconvenience this may have caused you. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, Aran Myprotein.com Customer Service Team Tell us how we did today: https://goo.gl/ebAZF9 |
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